Privacy Policy

Last updated: September 19, 2026

This policy explains how Newark Plumbing Co handles information collected through plumbernewarkde.com, by telephone, and in the course of providing plumbing services in Newark, DE and the surrounding area.

Who we are

Newark Plumbing Co is a plumbing contractor operating in Newark, Delaware. We are the party responsible for the information described in this policy.

Contact for any privacy question or request: by telephone on (302) 412-1353.

Information we collect

Information you give us directly

When you submit the contact form on this website, we collect:

• Your name — required, so we know who we are speaking to
• Your phone number — required, because it is how we call you back to schedule
• Your email address — optional
• The service you selected — optional
• Your service address or town — optional, so we know whether you are in our service area
• Your description of the problem — optional, and entirely up to you how much detail you include
• The page you submitted from — recorded automatically so we know which page produced the enquiry

When you telephone us, we collect whatever you tell us — typically your name, number, address and a description of the plumbing problem.

When we carry out work, we collect the information needed to do it and to invoice for it: service address, access details, the work performed, and payment records.

Information collected automatically

This website uses Google Analytics 4 to understand how visitors use the site. It sets cookies and collects information including approximate location derived from IP address, device and browser type, pages viewed, time on page, referring site, and interactions such as clicking a telephone link or submitting the contact form.

Our hosting provider maintains standard server logs, which may include IP addresses and request details, for security and operational purposes.

Call recording

We do not record telephone calls. If that ever changes, this policy will be updated and you will be informed at the start of any recorded call.

Why we use it

• To respond to your enquiry and schedule work. This is the primary reason we collect anything.
• To carry out the work you have asked us to do.
• To invoice and keep financial records, including as required for tax purposes.
• To meet permit and inspection obligations, which for plumbing work in Delaware involves providing property and job details to the permitting authority and to the State Plumbing Inspector.
• To understand how the website is used, so we can improve it.
• To comply with law where we are required to.

Who we share it with

We share information only where it is necessary, and only with:

• Service providers who operate this website — our hosting provider and the form processing service that delivers your enquiry to us.
• Google, in connection with the analytics described above.
• Permitting and inspection authorities, where a job requires a permit — this is a legal requirement of the work, not an optional disclosure.
• Suppliers, where a part has to be ordered to your address.
• Payment processors, where you pay by card. We do not store full card numbers.
• Professional advisers or authorities, where we are legally required to disclose.

How long we keep it

Cookies

This site sets analytics cookies through Google Analytics. You can block or delete cookies through your browser settings, and Google offers a browser add-on that opts you out of Google Analytics across all sites. We do not run advertising or retargeting pixels on this website.

Most browsers also offer a Global Privacy Control or Do Not Track signal. Where we are required to honour such a signal, we do.

Your rights

Delaware residents have rights under the Delaware Personal Data Privacy Act, and residents of other states may have comparable rights under their own laws. Regardless of where you live, you may ask us to:

• Confirm whether we hold personal information about you
• Access a copy of it
• Correct anything inaccurate
• Delete it, subject to records we are legally required to keep
• Obtain a portable copy in a usable format
• Opt out of any sale or targeted advertising — we do neither, but the right exists

To make a request, contact us on (302) 412-1353. We may need to verify your identity before acting, which protects you as much as us. We will respond within the period required by applicable law. There is no charge for a reasonable request.

If we decline a request you may appeal by contacting us again and saying so. We will review it and explain our reasoning in writing.

Security

This website is served over HTTPS, so information submitted through the contact form is encrypted in transit. We limit access to customer records to people who need it to do their job.

No method of transmission or storage is perfectly secure, and we will not claim otherwise. Please do not send payment card details, bank details or any government identification number through the website contact form. If we need payment information we will arrange a secure method.

Children

This website is intended for adults arranging plumbing services. We do not knowingly collect information from children under 13. If you believe a child has provided information through this site, contact us and we will delete it.

Third-party links

This site links to external resources, including city and state information pages. Those sites have their own privacy practices and this policy does not cover them.

Changes to this policy

If we change this policy we will update the date at the top of this page. Where a change materially affects how we handle your information, we will make that clear rather than relying on a silent update.