Accessibility Statement

Last updated: September 19, 2026

Our commitment

People needing a plumber include people using screen readers, keyboard navigation, magnification and voice control — often in a hurry, sometimes in an emergency. A website that fails them at that moment has failed at the only thing it exists to do.

This site aims to conform to WCAG 2.1 Level AA.

What has been done

Structure and navigation

• Semantic HTML throughout, with correct landmark regions
• A skip-to-content link as the first focusable element on every page
• One <h1> per page and a logical heading order, with no skipped levels
• Breadcrumbs on every page, in the markup as well as in the structured data
• Descriptive link text — no "click here"

Keyboard access

• Every interactive element is reachable and operable by keyboard
• Visible focus indicators on all controls, at a contrast that is actually visible
• The mobile menu traps focus while open, closes on Escape, and returns focus to the button that opened it
• FAQ accordions are real <button> elements with aria-expanded and aria-controls

Visual design

• Text contrast meets or exceeds 4.5:1, verified by automated measurement against the rendered pages rather than estimated from the palette
• Interactive targets are at least 44×44 CSS pixels, with one documented exception noted below
• Layout reflows to 320px width without horizontal scrolling
• Text resizes without loss of content or function
• prefers-reduced-motion is respected — all animation is disabled for users who ask for it

Forms

• Every input has a real, associated <label>. Placeholders are never used as labels.
• Errors are announced programmatically and described in text, not by colour alone
• Required fields are marked in text, not only with an asterisk
• Hint text is associated with its input via aria-describedby
• The spam-prevention field is removed from the accessibility tree and from tab order, so it is never encountered by assistive technology

Content

• Every meaningful image has descriptive alternative text; decorative images use alt=""
• All images declare width and height, so content does not jump as the page loads
• Wide tables scroll within their own container rather than forcing the page sideways
• The site works with JavaScript disabled — all content is present in the initial HTML, including FAQ answers

Known limitations

We would rather list these than claim perfection.

• Breadcrumb links are approximately 26 pixels tall rather than 44. They behave as inline navigational text, where a 44-pixel target adds visual bulk without usability benefit. They exceed the 24×24 minimum in WCAG 2.2 Level AA. This was a deliberate decision, not an oversight.
• The embedded map on the contact page is a third-party component whose internal accessibility we do not control. All information it conveys — service area, ZIP codes, how to reach us — is also available as text elsewhere on the site, so nothing depends on it.
• Conformance has not been independently audited. The claims above come from our own automated testing and manual checks. We have not commissioned a third-party audit.

How this was tested

• Automated contrast measurement of every text element against its actual rendered background, including gradient backgrounds
• Automated measurement of every interactive target
• Keyboard-only navigation of each page template
• Rendering at 375px width to confirm no horizontal overflow
• Verification that page content remains available with JavaScript disabled

Testing found and fixed several real defects during development, including text that rendered dark-on-dark in the footer and a mobile menu button that collapsed below the minimum target size at certain widths.

Tell us if something does not work

If any part of this site is difficult or impossible for you to use, we want to know. Specific reports are far more useful than general ones — the page, what you were trying to do, and what happened.

Call (302) 412-1353. We will respond and, where we can, fix it.